Refund policy

At Udupp, every piece is designed with intent. We hope you love what you receive. If something doesn’t fit right, we’ve got you covered within reason.

No Returns. Only Exchanges.

We currently do not offer returns.
Exchanges are allowed under the conditions mentioned below.

Exchange Eligibility

An exchange can be requested if:

  • The request is raised within 7 days of delivery
  • The product is unworn, unwashed, and unused
  • Original tags and packaging are intact
  • The product is not purchased during a discount or sale

Note: Limited drops are eligible for exchange, subject to availability.

Exchange Rules

Only one exchange per order is allowed within the exchange window

Exchanges are allowed for:

  • The same design in a different size
  • A different design of the same value, if available


If the new product is of higher value:

  • A credit note will be issued
  • The additional amount must be paid


If the new product is of lower value:

  • A credit note will be issued for future purchases
  • Credit notes are non-refundable and can be used only on theudupp.com.

Refunds 

If a refund is approved (in rare or exceptional cases), it will be provided in the form of store credits.
These credits can be used for future purchases on the website and are non-refundable.

Reverse Pickup & Shipping

• Reverse pickup is available within Kerala
• For locations outside Kerala, reverse pickup charges will apply
• Shipping charges are non-refundable under all circumstances

Damaged or Incorrect Products

If you receive a damaged or incorrect item:

  • Notify us within 24-48 hours of delivery
  • Clear photos or an unboxing video are mandatory
  • Only replacement will be provided
  • No refunds for damaged or incorrect items

Requests without valid proof may not be accepted.

Cancellations

  • Orders can be cancelled before shipping
  • Once an order is shipped, cancellation is not possible

Contact Us

For any questions related to exchanges or orders:

Email: support@theudupp.com
WhatsApp: +91 81295 67808
Working Hours: Monday to Friday, 9:00 AM – 6:00 PM